This policy explains how cancellations and refunds work for Vireo Studio subscriptions. Checkout happens on our payment provider’s own hosted page, and that provider acts as merchant of record— it is the seller for your purchase, so its buyer terms apply to the transaction alongside this policy. Where the two differ, whichever is more favourable to you applies.
Evaluating the Service#
Vireo Studio offers a free plan so you can try the Service before paying anything. No payment details are required to use it. When you upgrade to a paid plan, the plan price is charged to your payment method at checkout and the subscription starts immediately.
Cancelling your subscription#
You can cancel at any time from your account settings. When you cancel:
- Your plan remains active until the end of the current billing period and does not renew afterward. You keep access to the features you paid for until then.
- After that date your account reverts to the free plan. Your saved work stays accessible under the free plan’s limits.
Refunds#
Because the free plan lets you evaluate the Service before paying anything, we do not routinely refund subscription periods that have already begun. If you were charged in error, we will always correct it.
Outside that, requests are reviewed case by case — we look at how much of the billing period has been used and why you are asking. In practice we would rather refund someone who is unhappy than keep the money.
Your statutory right to cancel#
Consumers in the EU, the EEA, the UK and Türkiye have a statutory right to withdraw from a distance purchase within 14 days, without giving a reason.
Digital services are the exception to that: the right ends once delivery has begun, if you asked for it to begin immediately and acknowledged that you would lose the right by doing so. Our payment provider captures that acknowledgement on its checkout page as part of the purchase, so a subscription that has already started is normally outside the 14-day window.
If you have not used the Service since being charged, tell us and we will treat the request under the 14-day right. Nothing in this policy removes any right you have under the consumer law of the country you live in that cannot be waived.
Refund requests are reviewed by us and, where approved, processed through our payment provider. Refunds are returned to the original payment method and may take several business days to appear on your statement, depending on your bank or card issuer.
How to request a refund#
Email support@vireostudioai.com with the email address on your account and the order number from your receipt. That is all we need — please do not send card numbers, and we will never ask for them.
Because our payment provider is the merchant of record, you may also raise a refund with it directly using the contact details on your receipt.
Contact#
Questions about billing? Email support@vireostudioai.com.